Castlehead Medical Centre

Ambleside Road, Keswick, Cumbria, CA12 4DB

The Practice and Dispensary Closure Dates

The Practice and Dispensary will be closed in the afternoon on the following dates for Protected Learning Time for Staff Development.

2017 Dates 
Thursday 18th May
Wednesday 21st June
Wednesday 12th July
Wednesday 20th September
Wednesday 11th October
Thursday 16th November

If you have a non-emergency and need to speak to a doctor during this time, please dial 111.

Patient Warning.

Warning of  phone calls from Sera Wellbeing 01797 335071

We have reason to believe that the above company are calling patients and implying that they are from Castlehead Medical Centre when in fact they are not.

We have no connection with this company.  They do not have any information from Castlehead Medical Centre with regard to your health care record or personal details. 

We would like to assure all patients that all patient health care record details are kept strictly confidential.

Should you receive any such phone call please advise the Practice Manager on 017687 72025

Patient Online Services

This practice offers all patients (over the age of 16 years) the facility to book, view, amend, cancel and print appointments online.

This practice offers all patients (over the age of 16 years) the facility to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances.

The Practice offers all patients (over the age of 16 years) the facility to view online, export or print any summary information from their medical record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient.

Patient Access

Please note that when you register for Patient Online Access, your initial login is restricted until you visit the practice to complete an application form and present the following documents:

Photo Identification:
Passport or photocard driving license

Proof of Address:
Utility bill
Bank statement
Council tax
Insurance statement
Mortgage statement

All the above documents need to be current within the last 3 months

Only on visiting the practice and providing the above documentation will you be able to have full patient access.

Practice Statement – Named GP for all patients

All patients at our practice have a named GP to oversee their care.
You may already have been told who your named GP is at some point during the last 12 months.  For those of you who have not yet been told, our aim is to let you know at the next contact made with the practice. If your named GP leaves the practice we will inform you of his or her replacement.

What does this mean for you?

You are unlikely to see any notable change in the way care is delivered to you by our practice, just a formalisation of our current process.
The responsibilities of your named GP will be to:

  • Take the lead responsibility for ensuring that all appropriate services required by you from the GP practice are provided.
  • Where required, use their professional judgement, to work with relevant health and social care professionals to deliver a care package that meets your needs.
  • Ensure your physical and psychological needs are recognised and responded to by the relevant clinicians in the practice
  • Ensure you have access to a health check if requested.

These responsibilities will be carried out within the opening hours of the surgery and do not change the way you or other patients currently access care outside of these hours.

You must continue to book appointments with the practice in the same way. You do not necessarily have to book your appointment with your named GP; you can see any GP of your choice.

Please note that despite our GPs working with other health and social care professionals to deliver your care needs, they do not take on the responsibility for the care others deliver to you. If you have concerns about any care provided by a health and social care professional outside of the practice, this should be raised directly with them, or their organisation.

Patient Survey Results 2015-16

Please Click here to view the results.

Please Click Here to view Patient survey feedback for Castlehead medical centre 2015-2016


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If, for any reason you, or someone you care for, has difficulty reading any of the information on this website, please telephone the practice and we will be pleased to assist with your enquiry.

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NHS 111

NHS 111 Whats Happening?

NHS 111 FAQs for Cumbria GP Practices 


NHS Complaints Guidance

Please Click Here to Download the NHS Complaints Guidance Leaflet.

Patient Participation Recruitment

  • Are you interested in finding out more about Castlehead Medical Centre?
  • Would you like to influence the development of local health services?

We are keen to recruit more members to our Patient Participation Group to represent the patient community and respond to the Practice’s services from the patients’ point of view. With the help of a PPG the Practice will aim to improve patient services and enhance the care provided.

Patient representatives (PPG) will discuss issues affecting the practice, and help the surgery to deliver the best service it can, contributing to practice decision-making and will consult on service development and provision;

If you would like to apply to join the group, then please contact the Practice Manager, Carole Bell for an application form and more information.

Generally anyone who is a patient within the Practice can join the PPG. However the Practice does have a right to refuse an individual if it considers it is in the best interest of the individual or the Practice.

Patient Survey Results 2014-2015

Patient Survey Results

Patient Survey Action Plan