Castlehead Medical Centre

Ambleside Road, Keswick, Cumbria, CA12 4DB

Patient Online Services

This practice offers all patients (over the age of 16 years) the facility to book, view, amend, cancel and print appointments online.

This practice offers all patients (over the age of 16 years) the facility to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances.

The Practice offers all patients (over the age of 16 years) the facility to view online, export or print any summary information from their medical record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient.

Patient Access

Please note that when you register for Patient Online Access, your initial login is restricted until you visit the practice to complete an application form and present the following documents:

Photo Identification:
Passport or photocard driving license

Proof of Address:
Utility bill
Bank statement
Council tax
Insurance statement
Mortgage statement

All the above documents need to be current within the last 3 months

Only on visiting the practice and providing the above documentation will you be able to have full patient access.
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Practice Statement – Named GP for all patients

All patients at our practice have a named GP to oversee their care.
You may already have been told who your named GP is at some point during the last 12 months.  For those of you who have not yet been told, our aim is to let you know at the next contact made with the practice. If your named GP leaves the practice we will inform you of his or her replacement.

What does this mean for you?

You are unlikely to see any notable change in the way care is delivered to you by our practice, just a formalisation of our current process.
The responsibilities of your named GP will be to:

  • Take the lead responsibility for ensuring that all appropriate services required by you from the GP practice are provided.
  • Where required, use their professional judgement, to work with relevant health and social care professionals to deliver a care package that meets your needs.
  • Ensure your physical and psychological needs are recognised and responded to by the relevant clinicians in the practice
  • Ensure you have access to a health check if requested.

These responsibilities will be carried out within the opening hours of the surgery and do not change the way you or other patients currently access care outside of these hours.

You must continue to book appointments with the practice in the same way. You do not necessarily have to book your appointment with your named GP; you can see any GP of your choice.

Please note that despite our GPs working with other health and social care professionals to deliver your care needs, they do not take on the responsibility for the care others deliver to you. If you have concerns about any care provided by a health and social care professional outside of the practice, this should be raised directly with them, or their organisation.

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Patient Survey Results 2015-16

Please Click here to view the results.

Please Click Here to view Patient survey feedback for Castlehead medical centre 2015-2016

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If, for any reason you, or someone you care for, has difficulty reading any of the information on this website, please telephone the practice and we will be pleased to assist with your enquiry.

You can also visit the website of the Royal National Institute of Blind People at

For health information accessibility in other languages, please Click Here
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NHS 111

NHS 111 Whats Happening?

NHS 111 FAQs for Cumbria GP Practices 


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NHS Complaints Guidance

Please Click Here to Download the NHS Complaints Guidance Leaflet.

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Summary Care Record

Summary Care Record – your emergency care summary

The NHS in England is introducing the Summary Care Record, which will be used in emergency care.

As a patient at this practice you need to be aware of Summary Care Records.The record will contain information about any medications you are taking, allergies you suffer from and any bad reactions to medicines you have had to ensure those caring for you have enough information to treat you safely.

Your Summary Care Record will be available to authorised healthcare staff providing your care anywhere in England, but they will ask your permission before they look at it. This means that if you have an accident or become ill, healthcare staff treating you will have immediate access to important information about your health.

The practice assumes that you are happy for a Summary Care Record to be created for you.However, you can choose not to have a Summary Care Record and can change your mind at any time by informing the practice.

If a Summary Care Record has already been created for you by your previous practice, then please inform the practice and indicate your current consent preference.

For more information on the NHS Summary Care Records programme, please talk to our practice staff and ask for a leaflet, or visit, or telephone the dedicated NHS Summary Care Record Information Line on 0300 123 3020.

Copies of an opt-out form can be requested from the reception desk, or can be printed from the website www.nhscarerecords.nhs.ukor requested from the dedicated NHS Summary Care Record Information Line on 0300 123 3020.

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Patient Participation Recruitment

  • Are you interested in finding out more about Castlehead Medical Centre?
  • Would you like to influence the development of local health services?

We are keen to recruit more members to our Patient Participation Group to represent the patient community and respond to the Practice’s services from the patients’ point of view. With the help of a PPG the Practice will aim to improve patient services and enhance the care provided.

Patient representatives (PPG) will discuss issues affecting the practice, and help the surgery to deliver the best service it can, contributing to practice decision-making and will consult on service development and provision;

If you would like to apply to join the group, then please contact the Practice Manager, Carole Bell for an application form and more information.

Generally anyone who is a patient within the Practice can join the PPG. However the Practice does have a right to refuse an individual if it considers it is in the best interest of the individual or the Practice.

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Patient Survey Results 2014-2015

Patient Survey Results

Patient Survey Action Plan

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I Want Great Care Campaign

Please support your GP and Castlehead Medical Centre Surgery – we have signed up for the I Want Great Care campaign which is all about the patient experience. This campaign helps the practice to review the care that it offers to the patients. By giving your feedback you will be helping the practice to improve services. Please go to and share your experiences.

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