Castlehead Medical Centre

Ambleside Road, Keswick, Cumbria, CA12 4DB








Looking after you and your family

CHoC Extended Access Service (CHEA)






































For an interactive map of sites and appointment times, visit the  CHoC website


Flu Vaccinations 2018-2019


The Doctors Nurses and Health Care Assistants, at Castlehead Medical Centre would like to invite all their eligible patients to make an appointment for their annual flu vaccination. Flu is an unpleasant illness which can become dangerous. The NHS in Cumbria is again this year providing a free vaccination to all children aged 2, 3 and 4 years through GP Practices and in nearly all cases this is a painless nasal spray.

We also provide vaccination for people 65 years and above and anyone younger who have a chronic condition such as diabetes, heart disease, strokes, chronic kidney or liver disease, immunosuppression due to disease or treatment, asthma requiring inhaled steroids and chronic obstructive pulmonary disease. Pregnant women at all stages of their pregnancy are also urged to be vaccinated. Carers may also be eligible, please ring to check.

Young people aged 18 to 25 years are also advised to have a vaccination against Meningitis ACWY – please make an appointment with the nurse.

This is an ideal opportunity to check if you need any other routine vaccinations such as shingles, pneumococcal and tetanus.

We would urge all of our eligible patients to ring us at Castlehead Medical Centre 017687 72025 to make an appointment. PLEASE NOTE- vaccinations for patients aged 65 years and over are available from 12th September and vaccinations for patients under 65 years are available from 24th September. You may book your Flu vaccination appointment in advance; if you provide us with your mobile number at the time of booking your appointment it will enable us to send you a text reminder prior to your appointment.

GDPR General Data Protection Regulation

Please click here for the Patient GDPR Information Leaflet

Your Information, Your Rights

Our Fair Processing Notice explains why we collect information about you and how that information may be used to deliver your direct care and manage the local health and social care system.

The notice reflects:

  • What information we collect about you;
  • How and why we use that information;
  • How we retain your information and keep it secure;
  • Who we share your information with and why we do this.The notice also explains your rights in relation to consent to use your information, the right to control who can see your data and how to seek advice and support if you feel that your information has not been used appropriately.

Please click here to view a full copy of the Fair Processing Notice.


Patient Press Newsletter Winter 2017

Please click on this link for all the latest news from Castlehead Medical Centre

Practice Merger Update

On Friday 23rd June the final stage of the merger between Bank Street Surgery and Castlehead Medical Centre will take place.  This will be where the two clinical computer systems will be merged into one.  In order for this to happen the practice will have no computer system from 12.30pm on Friday 23rd June until 12 noon Monday 26th June. We will therefore only be seeing patients with medical emergencies and therefore ask for your patience during these hours.

If you were a Bank Street Patient and had online access to order medication and make appointments please note that from the 26th June you will need to re-register for this service, therefore please can you to call into the practice so that we can arrange this for you. You may be asked for some identification which will be either a driving licence or passport and address verification for example a utility bill or bank statement.

We hope that this will not cause too much inconvenience and we thank you for your patience.

The Doctors & Staff at Castlehead Medical Centre.

Merger Update

The merger between Castlehead Medical Centre and Bank Street Surgery was completed on 1st May.
The premises on Bank Street is now closed and all Bank Street Patients can contact Castlehead Medical Centre on 017687 72025.

Summary Care Record

Summary Care Record – your emergency care summary

The NHS in England is introducing the Summary Care Record, which will be used in emergency care.

As a patient at this practice you need to be aware of Summary Care Records.The record will contain information about any medications you are taking, allergies you suffer from and any bad reactions to medicines you have had to ensure those caring for you have enough information to treat you safely.

Your Summary Care Record will be available to authorised healthcare staff providing your care anywhere in England, but they will ask your permission before they look at it. This means that if you have an accident or become ill, healthcare staff treating you will have immediate access to important information about your health.

The practice assumes that you are happy for a Summary Care Record to be created for you.However, you can choose not to have a Summary Care Record and can change your mind at any time by informing the practice.

If a Summary Care Record has already been created for you by your previous practice, then please inform the practice and indicate your current consent preference.

For more information on the NHS Summary Care Records programme, please talk to our practice staff and ask for a leaflet, or visit, or telephone the dedicated NHS Summary Care Record Information Line on 0300 123 3020.

Copies of an opt-out form can be requested from the reception desk, or can be printed from the website www.nhscarerecords.nhs.ukor requested from the dedicated NHS Summary Care Record Information Line on 0300 123 3020.

Patient On Line Services

Practice name: Castlehead Medical Centre

Address: Ambleside Road Keswick CA12     4DB

Telephone: 017687 72025


Current online patient services

GP system supplier – EMIS WEB

GP system version – V6

Plan to meet GMS / PMS 2014-15 Contractual Requirement for Patient online Service

This practice currently offers patients’ facilities to book, view, amend, cancel and print appointments online.

This practice currently offers the facility for all patients to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances.

This practice plans to offer patients facilities to view online, export or print any summary information from their record, relating to medications, allergies, adverse reactions and( OPTIONAL – any other items agreed between the practice and individual patient), from the earliest possible date our GP system software allows.

These dates are subject to the necessary NHS GP systems and software being available to the practice by NHS England.

We will publicise and promote our online services to our practice’s patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group by earliest possible date that the GP system software is available

Planned activity Date
1 Agree the initial small group of patients to use access to records November 2014
2 Write up practice policies and run internal staff awareness sessions November 2014

Prepare promotion and information activities for patients

Review any nationally provided support material from RCGP/NHS England

Train relevant staff for patient records access, e.g. receptionists

December 2014

Commence summary information access to records for patients who request it

Publicise online services to patients through website and PPG

January 2014 onwards