Castlehead Medical Centre

Ambleside Road, Keswick, Cumbria, CA12 4DB

Organ Donation

With effect from 20th May 2020 everyone in England are automatically enrolled into the donor scheme. For more information or if you wish to opt out please visit:

Alternatively you can contact:

Opt out enquiries: 0300 303 2094

Minicom: 0845 730 0106

Text Chat 07860 034343


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Learning Disability Matters for Families

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Red Hub Appointments


During the current COVID-19 outbreak, patients experiencing certain symptoms (breathing issues and / or fever) and who have been telephone assessed by a GP to need a face-to-face examination will be called to our local ‘Red Hub’.

Click here to find out more about where to go, what it will look and feel like and what to do when you arrive. There is also a short film and animation to explain why it looks different for children.

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Please help us to help you during COVID 19

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Statement to Patients (COVID19)

First and foremost we would like to thank all those patients that have been understanding and supportive as we struggle to meet the demands that COVID19 has placed upon the practice.

We have reduced staff and the dispensary department is inundated with extra requests from patients who would not normally make such requests for medication.

Normally we can turn medication requests around in the 48 hours notice however, this is now virtually impossible. This is due to many reasons, staff absence, shortage of medication from suppliers and as previously stated the extra requests that we would not normally receive.

We request that you allow a minimum of 96 hours for the turnaround of prescription requests. We will do our utmost best to achieve this but it may not always be possible and we trust that you will understand that it is as a result of the above mentioned reasons. Please be patient.

All prescription related queries are to be dealt with by leaving a precise message on the dispensary prescription answerphone line 017687 80125. A team of staff will be continually monitoring the answerphone to deal with the queries.

Sadly I must reiterate to those patients who are in the minority, who verbally abuse our staff. We have a zero tolerance for both verbal and physical abuse. Do not take your anger or frustration out on the very staff who are working tirelessly to provide and protect all our patients.

Please respect all our staff who are putting themselves on the frontline everyday and putting their own health and wellbeing at stake to provide frontline services for our patients.

Thank you to each and every member of staff working at Castlehead Medical Centre for keeping patients safe and well.

Carole and Catherine

Management team

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Due to the constantly changing and updated guidance on Covid-19, please refer to the NHS website for the most up to date information:

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We Need Your Views!

We need your views on what wellbeing means to you and what may prevent you from looking after yourself as well as you can.

We would also like to know how you think the health and care system can support you further to look after yourself.

Your feedback is really valuable to us – this survey will take less than ten minutes to complete. Deadline to complete the survey is Friday 21 November 2019.

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Looking after you and your family

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CHoC Extended Access Service (CHEA)






































For an interactive map of sites and appointment times, visit the  CHoC website


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