Castlehead Medical Centre

Ambleside Road, Keswick, Cumbria, CA12 4DB

JOIN THE TEAM – Vacancies

Salary £15404 -£16968 per annum pro rata

We are looking for motivated individuals to work within our busy reception team. Experience of working in a GP practice is desirable but not essential as training will be given. Jobs will include scanning, answering telephones, dealing with patient enquires and updating patient records. The applicants must be able to demonstrate that they can work under pressure whilst delivering a high standard of patient care, teamwork, accuracy and confidentiality at all times.

If you are interested in joining our highly skilled reception team and you would like further details you can download the application details below or email [email protected] or [email protected]

All applications to be emailed to [email protected]

Closing date Friday 3rd August
Interviews to take place w/c 13th August.

Receptionist Job Description
Person Spec Receptionist
Application Form For Job Vacancies


Salary £17787 – £18429 per annum pro rata
30 hours per week

We are looking for a motivated individual to take on a range of patient administrative tasks which will include; scanning and reading patient correspondence inputting this information accurately onto the patient’s computer record and identify and act on any information which requires follow up action. The individual must be able to demonstrate attention to detail, teamwork, accuracy and confidentiality at all times.

Experience of working in a GP practice is essential however we will consider all applicants on their experience and skills.

If you are interested in joining our highly skilled Administrative team and you would like further details you can download the application details below or email [email protected] or [email protected]

All applications to be emailed to [email protected]

Closing date Friday 3rd August
Interviews to take place w/c 13th August.

Medical Records Data Administrator Job Description
Person Spec Medical Records Data Administrator
Application Form For Job Vacancies

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GDPR General Data Protection Regulation

Please click here for the Patient GDPR Information Leaflet

Your Information, Your Rights

Our Fair Processing Notice explains why we collect information about you and how that information may be used to deliver your direct care and manage the local health and social care system.

The notice reflects:

  • What information we collect about you;
  • How and why we use that information;
  • How we retain your information and keep it secure;
  • Who we share your information with and why we do this.The notice also explains your rights in relation to consent to use your information, the right to control who can see your data and how to seek advice and support if you feel that your information has not been used appropriately.

Please click here to view a full copy of the Fair Processing Notice.


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Patient Press Newsletter Winter 2017

Please click on this link for all the latest news from Castlehead Medical Centre

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Practice Merger Update

On Friday 23rd June the final stage of the merger between Bank Street Surgery and Castlehead Medical Centre will take place.  This will be where the two clinical computer systems will be merged into one.  In order for this to happen the practice will have no computer system from 12.30pm on Friday 23rd June until 12 noon Monday 26th June. We will therefore only be seeing patients with medical emergencies and therefore ask for your patience during these hours.

If you were a Bank Street Patient and had online access to order medication and make appointments please note that from the 26th June you will need to re-register for this service, therefore please can you to call into the practice so that we can arrange this for you. You may be asked for some identification which will be either a driving licence or passport and address verification for example a utility bill or bank statement.

We hope that this will not cause too much inconvenience and we thank you for your patience.

The Doctors & Staff at Castlehead Medical Centre.

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Merger Update

The merger between Castlehead Medical Centre and Bank Street Surgery was completed on 1st May.
The premises on Bank Street is now closed and all Bank Street Patients can contact Castlehead Medical Centre on 017687 72025.

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The Practice and Dispensary Closure Dates

The Practice and Dispensary will be closed in the afternoon on the following dates for Protected Learning Time for Staff Development.

2017 Dates 
Thursday 18th May
Wednesday 21st June
Wednesday 12th July
Wednesday 20th September
Wednesday 11th October
Thursday 16th November

If you have a non-emergency and need to speak to a doctor during this time, please dial 111.

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Patient Warning.

Warning of  phone calls from Sera Wellbeing 01797 335071

We have reason to believe that the above company are calling patients and implying that they are from Castlehead Medical Centre when in fact they are not.

We have no connection with this company.  They do not have any information from Castlehead Medical Centre with regard to your health care record or personal details. 

We would like to assure all patients that all patient health care record details are kept strictly confidential.

Should you receive any such phone call please advise the Practice Manager on 017687 72025

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Patient Online Services

This practice offers all patients (over the age of 16 years) the facility to book, view, amend, cancel and print appointments online.

This practice offers all patients (over the age of 16 years) the facility to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances.

The Practice offers all patients (over the age of 16 years) the facility to view online, export or print any summary information from their medical record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient.

Patient Access

Please note that when you register for Patient Online Access, your initial login is restricted until you visit the practice to complete an application form and present the following documents:

Photo Identification:
Passport or photocard driving license

Proof of Address:
Utility bill
Bank statement
Council tax
Insurance statement
Mortgage statement

All the above documents need to be current within the last 3 months

Only on visiting the practice and providing the above documentation will you be able to have full patient access.
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Practice Statement – Named GP for all patients

All patients at our practice have a named GP to oversee their care.
You may already have been told who your named GP is at some point during the last 12 months.  For those of you who have not yet been told, our aim is to let you know at the next contact made with the practice. If your named GP leaves the practice we will inform you of his or her replacement.

What does this mean for you?

You are unlikely to see any notable change in the way care is delivered to you by our practice, just a formalisation of our current process.
The responsibilities of your named GP will be to:

  • Take the lead responsibility for ensuring that all appropriate services required by you from the GP practice are provided.
  • Where required, use their professional judgement, to work with relevant health and social care professionals to deliver a care package that meets your needs.
  • Ensure your physical and psychological needs are recognised and responded to by the relevant clinicians in the practice
  • Ensure you have access to a health check if requested.

These responsibilities will be carried out within the opening hours of the surgery and do not change the way you or other patients currently access care outside of these hours.

You must continue to book appointments with the practice in the same way. You do not necessarily have to book your appointment with your named GP; you can see any GP of your choice.

Please note that despite our GPs working with other health and social care professionals to deliver your care needs, they do not take on the responsibility for the care others deliver to you. If you have concerns about any care provided by a health and social care professional outside of the practice, this should be raised directly with them, or their organisation.

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Patient Survey Results 2015-16

Please Click here to view the results.

Please Click Here to view Patient survey feedback for Castlehead medical centre 2015-2016

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