Castlehead Medical Centre

Ambleside Road, Keswick, Cumbria, CA12 4DB

NHS 111

NHS 111 Whats Happening?

NHS 111 FAQs for Cumbria GP Practices 


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NHS Complaints Guidance

Please Click Here to Download the NHS Complaints Guidance Leaflet.

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Summary Care Record

Summary Care Record – your emergency care summary

The NHS in England is introducing the Summary Care Record, which will be used in emergency care.

As a patient at this practice you need to be aware of Summary Care Records.The record will contain information about any medications you are taking, allergies you suffer from and any bad reactions to medicines you have had to ensure those caring for you have enough information to treat you safely.

Your Summary Care Record will be available to authorised healthcare staff providing your care anywhere in England, but they will ask your permission before they look at it. This means that if you have an accident or become ill, healthcare staff treating you will have immediate access to important information about your health.

The practice assumes that you are happy for a Summary Care Record to be created for you.However, you can choose not to have a Summary Care Record and can change your mind at any time by informing the practice.

If a Summary Care Record has already been created for you by your previous practice, then please inform the practice and indicate your current consent preference.

For more information on the NHS Summary Care Records programme, please talk to our practice staff and ask for a leaflet, or visit, or telephone the dedicated NHS Summary Care Record Information Line on 0300 123 3020.

Copies of an opt-out form can be requested from the reception desk, or can be printed from the website www.nhscarerecords.nhs.ukor requested from the dedicated NHS Summary Care Record Information Line on 0300 123 3020.

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Patient Participation Recruitment

  • Are you interested in finding out more about Castlehead Medical Centre?
  • Would you like to influence the development of local health services?

We are keen to recruit more members to our Patient Participation Group to represent the patient community and respond to the Practice’s services from the patients’ point of view. With the help of a PPG the Practice will aim to improve patient services and enhance the care provided.

Patient representatives (PPG) will discuss issues affecting the practice, and help the surgery to deliver the best service it can, contributing to practice decision-making and will consult on service development and provision;

If you would like to apply to join the group, then please contact the Practice Manager, Carole Bell for an application form and more information.

Generally anyone who is a patient within the Practice can join the PPG. However the Practice does have a right to refuse an individual if it considers it is in the best interest of the individual or the Practice.

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Patient Survey Results 2014-2015

Patient Survey Results

Patient Survey Action Plan

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I Want Great Care Campaign

Please support your GP and Castlehead Medical Centre Surgery – we have signed up for the I Want Great Care campaign which is all about the patient experience. This campaign helps the practice to review the care that it offers to the patients. By giving your feedback you will be helping the practice to improve services. Please go to and share your experiences.

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Friends & Family Test

We would like you to think about your recent experiences of our service.
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Patient On Line Services

Practice name: Castlehead Medical Centre

Address: Ambleside Road Keswick CA12     4DB

Telephone: 017687 72025


Current online patient services

GP system supplier – EMIS WEB

GP system version – V6

Plan to meet GMS / PMS 2014-15 Contractual Requirement for Patient online Service

This practice currently offers patients’ facilities to book, view, amend, cancel and print appointments online.

This practice currently offers the facility for all patients to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances.

This practice plans to offer patients facilities to view online, export or print any summary information from their record, relating to medications, allergies, adverse reactions and( OPTIONAL – any other items agreed between the practice and individual patient), from the earliest possible date our GP system software allows.

These dates are subject to the necessary NHS GP systems and software being available to the practice by NHS England.

We will publicise and promote our online services to our practice’s patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group by earliest possible date that the GP system software is available

Planned activity Date
1 Agree the initial small group of patients to use access to records November 2014
2 Write up practice policies and run internal staff awareness sessions November 2014

Prepare promotion and information activities for patients

Review any nationally provided support material from RCGP/NHS England

Train relevant staff for patient records access, e.g. receptionists

December 2014

Commence summary information access to records for patients who request it

Publicise online services to patients through website and PPG

January 2014 onwards

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Named GP for patients over 75’s

This will be a requirement for practices from April 2014, as part of the contract change for 2014 – 2015 for General Practitioners

Practices will need to ensure that each patient on their practice list aged 75 and over is assigned a named, accountable GP who will;

  • Take lead responsibility for ensuring that all appropriate services required under the contract with the practice are delivered to the patient
  • Where required, based on the professional judgement of the named GP, work with relevant associated health and social care professionals to deliver a multidisciplinary care package that meets the needs of the patient
  • Ensure that the physical and psychological needs of the patient are recognised and responded to by the relevant clinicians in the practice
  • Ensure that the patient has access to an over 75’s health check if they request one

We will work through our patient list of patients aged 75 and over and allocate a ’Named GP’ to the patient record – this will be a manual process looking to see who the patient sees the most frequently. Patients will be informed by letter. Patients can, if they wish change the GP that has been assigned to them by contacting reception who will then amend the medical record accordingly.
New patients will be asked upon registration who they would like to be registered with.

We are using this method as an aid to inform our patients who are aged over 75 to engage with us regarding their preference for ‘Named GP’.

The ‘Named GP’ will not be responsible for;

  • Liability for the work of other doctors or health professionals.
  • 24 hour responsibility for the patient
  • Personal availability throughout the working week.
  • Be the only GP to care to that patient.
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PPG Annual Report 2014

Click here to view the PPG Annual Report 2014

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